Refund Policy

A LEGAL DISCLAIMER

This Refund Policy is provided for general information purposes and outlines the terms under which refunds, returns, and exchanges are accepted. By placing an order with our store, you agree to the terms set out in this policy. We reserve the right to update or modify this policy at any time without prior notice.

REFUND POLICY - THE BASICS

At Lace Lab, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns are accepted within 7 days of receiving your order.
Items must be unused, unworn, in their original condition, and returned with the original shoe box and packaging.
Refunds or exchanges will only be processed after the returned item has been inspected.
Sale, clearance, and promotional items are non-refundable, unless the item is faulty.
Shipping costs are non-refundable unless the return is due to our error (wrong item or defective product).

WHAT TO INCLUDE IN THE REFUND POLICY

Your refund policy should clearly explain:

Return window: e.g. 7 or 14 days after delivery.
Condition of returned items: Shoes must be unworn, undamaged, and in their original packaging.
Proof of purchase: Customers must provide an order number or receipt.
Refund process: Approved refunds will be issued to the original payment method within 5–10 business days.
Exchange policy: Exchanges are available for a different size or the same product, subject to stock availability.
Faulty or incorrect items: If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund.
Non-returnable items: Gift cards, clearance items, and products marked "Final Sale" cannot be returned unless defective.